📦 COLEBE SHIPPING POLICY

Effective Date: June 11, 2025
Applies To: All orders placed on colebe.com
Store Name: Colebe 
Address: 11 Cutting Ct, Richmond, CA 94804, United States
Email: [email protected]
Phone: + 1 (209) 396 6717

🚚 ORDER PROCESSING & SHIPPING TIME

Processing Time

Orders are processed Monday through Saturday. Orders placed before 02:00 PM (PST) will be processed the same day. Orders placed after this time will be processed the next business day.
Please allow 1–3 business days for your order to be prepared, packaged, and handed over to the shipping carrier.

Estimated Delivery Time

Once shipped, packages typically arrive within 5–7 business days (U.S. domestic shipping). Please note that all delivery timeframes are estimates provided by the carrier and are not guaranteed.

Note: The overall time from placing your order to delivery is generally 6–10 business days.

⚠️ POSSIBLE DELAYS 

Delivery times are estimates and are not guaranteed, and delays can occur due to factors such as severe weather, carrier delays or capacity issues, holidays or peak seasons; if your order is significantly delayed, please contact us and we’ll help check the status with the carrier.

📍SHIPPING AREA

We currently ship within the United States only. International shipping is not available at this time.

🚛 SHIPPING CARRIERS

To deliver your order safely, we work with reputable U.S. carriers such as USPS, UPS, and FedEx.
The carrier used may vary by order, location, and service availability.

💵 SHIPPING RATES, TAXES & FEES

Shipping Fee
We only offer standard shipping for all orders.
A flat rate of $4.95 applies to each order.

Duties & Customs
Since we ship from our US warehouse to US addresses, there are no customs duties or import fees applied to your order. 
Any applicable tax will be shown at checkout before you complete payment.

🔎 ORDER TRACKING & DELIVERY ISSUES

1. Tracking Information
Once your order has shipped, you will receive a Shipping Confirmation Email with a tracking number.
Please allow up to 24–48 hours for the tracking information to update in the carrier’s system.
If you have not received a shipping confirmation after a reasonable time, please contact us so we can resend it.

2. Unexpected Delays
Even when shipped on time, packages may be delayed by factors outside our control (weather, high volume at carriers, operational issues, etc.).
If you notice that your order is not moving or appears delayed, feel free to email us at [email protected] and we will assist you in checking with the carrier.

3. Orders Lost in Transit
If a package is confirmed lost in transit by the carrier: we will offer either a replacement shipment (subject to stock availability) or a full refund, at no additional cost to you.

4. “Delivered” but Not Received
If tracking shows your package as “Delivered” but you did not receive it:
Please first:
_ Check around your property and with neighbors or building staff.
_ Contact the carrier (e.g., USPS, UPS, FedEx) with your tracking number for more detail.

If you still cannot locate the package after checking with the carrier, please email us at [email protected] and we will review the situation and do our best to assist.

📍 ADDRESS ACCURACY

Please double-check your shipping address before placing your order.
Colebe is not responsible for lost or misdelivered packages due to:
_ Incorrect or incomplete shipping addresses
_ Customer-requested forwarding or redirection via the carrier after shipment
If you notice an error in your address shortly after placing your order, please contact us as quickly as possible. If the order has not yet been processed, we may still be able to update it.

📦 LOST OR DELAYED PACKAGES

If your order has not arrived within 14 days from the shipping date:
_ Please contact us at [email protected] with your order number and tracking information.
_ We will help investigate with the carrier and work with you on an appropriate solution (such as a replacement or refund, depending on the outcome of the investigation).

📞 CUSTOMER SUPPORT

We’re here to help with any shipping concerns.
Phone: + 1 (209) 396 6717
Address: 11 Cutting Ct, Richmond, CA 94804, United States.
Email: [email protected]
Support Hours: Mon – Sat 9AM – 5PM (PST)

Last Updated: November 18, 2025
Policy Version: 2.0