RETURN AND REFUND POLICY
COLEBE – RETURN & REFUND POLICY
Effective Date: June 12, 2025
Applies to: All purchases made through colebe.com
Business Name: Colebe LLC
Business Address: 11 Cutting Ct, Richmond, CA 94804, United States
Phone: +1 (307) 364-0118
Email: [email protected]
Support Hours: Monday – Saturday 9:00 AM – 5:00 PM (PST)

🛍️ ORDER CANCELLATIONS & CHANGES
Cancellation / Change Window

• You may request to cancel or modify your order within 24 hours of placing it.
• After 24 hours, your order will usually enter processing and may no longer be changed or canceled.
• Orders placed over the weekend or on public holidays will be processed on the next business day; the 24 hour window will be calculated from that processing time.

How to Request a Change or Cancellation
Please contact us as soon as possible with:

• Your order number
• Your full name
• The change you’d like to make (size, color, shipping address) or your cancellation request
  📧 Email: [email protected]
  📞 Phone: +1 (307) 364-0118

Our team will review and confirm whether the change or cancellation is still possible.

🔁 RETURN ELIGIBILITY & TIMEFRAME
Returns & Refunds window

• You may request a return within 30 days from the date your order is delivered.
• Returned items must be shipped back within this 30-day period.

Condition of Returned Items
To be eligible for a return, items must be:

• Unworn, unwashed and in original condition
• With all original tags and packaging attached
• Accompanied by proof of purchase (order number, invoice or shipping label)

✅ REASONS WE ACCEPT RETURNS/ REFUNDS
We generally accept returns and may issue a refund or exchange for items that meet the conditions above and fall into one of the categories below:

• Wrong item received (incorrect style, size or color compared to your order)
• Defective item (manufacturing fault or quality issue)
• Damaged in transit (clear damage to the item when you receive it)
• Not as described (significant difference from the information or images on colebe.com)
• Fit issues / size exchange (subject to stock availability and inspection of the returned item)

🚫 NON-RETURNABLE/REFUNDABLE ITEMS
In order to protect product and keep our policy consistent, we are unable to accept returns in the following cases:

• Items that are worn, washed, altered or damaged after delivery
• Items returned without original tags or packaging
• Items returned without proof of purchase
• Free gifts, promotional items or accessories included at no additional cost
  Items marked “Final Sale” at the time of purchase

Unauthorized returns (items sent back without prior approval) may be refused and returned to the sender at the sender’s expense.

RETURN PROCESS
Step 1 – Contact our support team
To start a return, please email our team at [email protected] with the subject line: “Return Request – Order #[Your Order Number]”.
In your message, include your full name, the email used at checkout, the item(s) you’d like to return and a short explanation of the reason (for example: doesn’t fit, wrong item, damaged in transit).
If there is a defect or damage, attach clear photos or a short video so we can review the issue quickly.

Step 2 – Wait for return approval and instructions
Our team will look over your request and any photos/videos within 1–2 business days. If your return meets our policy, we’ll send you a return authorization along with the return address.

Step 3 – Pack and ship your items
Once you receive approval, please pack the item(s) securely, ideally in the original packaging, and ship them using a trackable service. Unless we’ve made an error with your order, return shipping costs are your responsibility.

Step 4 – Share tracking and wait for confirmation
After sending your return items, email the tracking number to [email protected] so we can follow its progress. When your return arrives, we’ll inspect the item(s) within 1–2 business days and then email you to confirm the outcome and process your refund or exchange according to our policy.

💵 DETAILED REFUNDS PROCESS
Step 1 – Request a refund
To request a refund, please email our support team at [email protected] with the subject line: “Refund Request – Order #[Your Order Number]”.
In your message, include your full name, order number and a short explanation of why you’re requesting a refund. If there is a defect or visible damage, attach clear photos or a short video so we can review your case quickly.

Step 2 – Review and processing
We’ll review your request and let you know by email within 1–2 business days whether your refund has been approved. If it is approved, we’ll process the refund within 3–5 business days for the item’s purchase price and any applicable taxes. Original shipping fees are non-refundable unless the issue was caused by our error.

Step 3 – Transfer time
Once we’ve issued the refund, your bank or card provider may need an additional 3–5 business days to post the funds back to your account.

REFUNDS TIMELINE
Total Expected Time: It typically takes 7 to 14 business days for the funds to appear in your account after we have received and approved your returned goods or refund request.
Inspection & Approval
Once your return arrives at our facility, we try to check the item(s) within 1–2 business days.
If the return is approved, we will process your refund within 3–5 business days.
Refund Method
Refunds are issued to the original method of payment used at checkout. Original shipping fees are non-refundable, except in cases where the return is due to our error (defective or incorrect item).
We do not charge restocking fees.
Bank Processing Time
After we issue the refund, your bank or card provider may take an additional 3–5 business days to post the funds to your account.
If you do not see the refund after this period, please contact your bank first; if you still need help, feel free to reach out to us.

🔄 C. EXCHANGES
If you’d like to exchange an item for a different size or color, we’re happy to help as long as it meets our return conditions.
1. Exchange timeframe
Exchange requests are accepted within 30 days from the delivery date.

2. Conditions for exchanges
To be eligible for an exchange, items must be:

• Unworn, unwashed and in original condition
• Clean and free of stains, smells, pet hair or damage
• With all original tags and packaging attached
  
  We can assist with exchanges when:
• The size or color isn’t quite right
• You’d like to swap for another size or color of the same item (subject to availability)

3. Exchange shipping costs
If the exchange is due to an error on our side (for example: wrong size or color shipped), we may cover reasonable shipping costs.
If the exchange is due to preference or fit (the item doesn’t fit as expected or you’d prefer another color), you may be responsible for return shipping costs. We’ll explain any costs clearly before you send the item back.

4. How to request an exchange
To start an exchange:

• Email us at [email protected] with the subject line:
  “Exchange Request – Order #[Your Order Number].”
  Include your full name, order number, the item you want to exchange and the new size or color you’d like.
• Our team will confirm availability and send you simple instructions for returning the original item.
• Once the returned item has been received and checked, we’ll ship the replacement and email you the new tracking details.

📬 CONTACT US
If you have any questions about returns, exchanges or this policy, please reach out:
Email: [email protected]
Phone: +1 (307) 364-0118
Address: 11 Cutting Ct, Richmond, CA 94804, United States
Support Hours: Monday – Saturday 9:00 AM – 5:00 PM (PST)

Last Updated: November 19, 2025
Policy Version: 2.0