📦 COLEBE SHIPPING POLICY
Effective Date: June 11, 2025
Applies To: All orders placed on colebe.com
Business Name: Colebe LLC
Business Address: 11 Cutting Ct, Richmond, CA 94804, United States
Email: [email protected]
Phone: +1 307-364-0118
🚚 ORDER PROCESSING & SHIPPING TIME
Processing Time
Orders are processed Monday through Saturday.
Please allow 1–2 business days for your order to be prepared, packaged, and handed over to the shipping carrier.
Delivery Time
Once shipped, packages typically arrive within 5–7 business days (U.S. domestic shipping).
Shipping delays may occur due to weather conditions, carrier capacity, holidays, or peak seasons.
Shipping Fee
A flat rate of $4.95 applies to all domestic orders.
International shipping is currently not supported.
✏️ ORDER CHANGES & CANCELLATIONS
Changes or cancellations must be requested within 12 hours of placing your order.
After 12 hours, the order will enter fulfillment and cannot be changed or canceled.
To request a change, please email: [email protected] with your order number and the requested changes.
🔎 ORDER TRACKING
Once your order has shipped, you will receive a Shipping Confirmation Email with a tracking number.
Please allow 7–10 days for the tracking number to be updated in the carrier’s system (e.g., USPS).
If your tracking information is unavailable, the package may still be in transit to the shipping facility. Tracking updates will appear once scanned.
🧾 TAXES & DUTIES
Colebe is not responsible for any applicable taxes, duties, or customs charges applied to your order by local authorities.
These fees are the responsibility of the recipient, if applicable.
📍 ADDRESS ACCURACY
Please double-check your shipping address before placing your order.
Colebe is not responsible for lost or misdelivered packages due to:
Incorrect or incomplete shipping addresses
Customer-requested forwarding or redirection via the carrier after shipment
📦 LOST OR DELAYED PACKAGES
If your order is:
Lost in transit: We’ll offer a full refund or replacement item at no cost.
Delayed beyond 14 days: Contact us and we’ll assist in filing a claim with the shipping carrier.
📞 CUSTOMER SUPPORT
We’re here to help with any shipping concerns.
Email: [email protected]
Phone: +1 307-364-0118
Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM (PST)
Address: 11 Cutting Ct, Richmond, CA 94804, United States
Last Updated: June 11, 2025
Policy Version: 1.0
